1. Terms and Conditions of Use

Effective Date: September 2025

These Terms and Conditions (“Terms”) govern the use of the website fishpalace.co.za (“Website”) operated by Fish Palace (Pty) Ltd (“the Company”, “we”, “us”, “our”). By accessing, browsing, or using this Website, you agree to be bound by these Terms.

1. Use of Website
1.1. The Website may be used only for lawful purposes and in accordance with these Terms.
1.2. Users shall not misuse the Website, including but not limited to: attempting unauthorised access, disrupting functionality, or reproducing content without consent.

2. Products and Pricing
2.1. Prices are listed in South African Rand (ZAR) and may change without prior notice.
2.2. Product availability is subject to stock levels.
2.3. Product descriptions are provided in good faith but may contain unintentional errors.

3. Orders
3.1. All orders placed constitute an offer to purchase and are subject to acceptance by the Company.
3.2. The Company reserves the right to refuse or cancel any order.

4. Limitation of Liability
4.1. The Company shall not be liable for any loss, damage, or expense, whether direct or indirect, arising from use of the Website or purchase of products.

5. Intellectual Property
5.1. All content on this Website, including text, logos, and images, are the property of the Company and protected by copyright and trademark law.
5.2. No reproduction or distribution is permitted without prior written consent.

6. Governing Law
6.1. These Terms are governed by the laws of the Republic of South Africa.
6.2. Any disputes shall fall under the jurisdiction of South African courts.

 

2. Privacy Policy

Effective Date: September 2025

This Privacy Policy outlines how Fish Palace (Pty) Ltd (“we”, “us”, “our”) collects, processes, and protects personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information Collected
– Personal details (name, contact information, delivery address).
– Payment details (processed securely via third-party payment providers).
– Website usage data (cookies and analytics).

2. Use of Information
– To fulfil orders and process payments.
– To communicate with customers regarding orders, promotions, or service updates.
– To improve Website functionality and services.

3. Disclosure of Information
– We do not sell or rent personal data.
– Information may be shared with trusted service providers (e.g., couriers, payment processors).

4. Security
– Reasonable measures are in place to safeguard information.
– No online transmission can be guaranteed completely secure; customers use the Website at their own risk.

5. Your Rights
– Customers may request access to, correction of, or deletion of their personal data by contacting us in writing.

 

 

3. Delivery Policy

Effective Date: September 2025

This Delivery Policy applies to all orders placed via fishpalace.co.za.

1. Delivery Areas
– Deliveries are available within designated service areas – Gauteng only.

2. Delivery Timeframes
– Orders are typically processed and delivered within 2 business days, subject to stock availability.
– Deliveries are completed on weekdays, excluding public holidays.

3. Delivery Fees
– Delivery charges are charged at a standard rate per order.
4. Risk and Responsibility
– Customers are responsible for providing accurate delivery details.
– Risk of loss or damage passes to the customer upon delivery.

 

 

 

 

4. Refund and Return Policy

 

Effective Date: September 2025

The following Refund and Return Policy apply to purchases made via fishpalace.co.za.

1. General Policy
– Due to the perishable nature of seafood products, returns are generally not permitted except in the event of defects, damage, or incorrect items supplied.

2. Refunds
– Refunds may be granted if products are defective, damaged, or incorrect.
– Requests must be made within 24 hours of delivery and must include photographic proof.
– Approved refunds will be processed within 7 business days.

3. Returns
– Returns will only be accepted in cases of defective or incorrect products and must be arranged with the Company in advance.
– Products must be returned in their original condition where possible.

4. Contact
All refund and return requests must be directed to:
Email: info@fishpalace.co.za
Telephone: 011 466 1338